These are the Terms and Conditions applicable to Naked Recovery Coaching, Mentoring, Couples Coaching, Mediation and Retreat Services

NOTE: The Terms and Conditions below apply to all coaching and support provided by Naked Recovery Global Limited trading as “Naked Recovery” (“Naked Recovery”) to any individual and client. They MUST be signed prior to commencing coaching.

The terms ‘coaching’, ‘trauma coach’ and ‘trauma angel’ are here used and cover trauma support to clients and where applicable includes mentoring or supervision services provided for other trauma angels and coaches.

In return for the fees payable by the client (or by a third party on their behalf), Naked Recovery agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

The date that the first trauma support session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Naked Recovery on the Contact us Page to discuss any concerns and see if they can be resolved before the first trauma support session.

Participation by any individual in the first trauma support session constitutes acceptance of these terms and conditions.

Associate Practitioners

Services may be delivered by qualified associate practitioners, facilitators, mediators, coaches, consultants, or practitioners operating under Naked Recovery Global Ltd. Each practitioner operates within their individual qualifications, professional competencies, ethical obligations, and scope of practice. Naked Recovery reserves the right to assign or reassign practitioners where clinically, operationally, or ethically appropriate.

1. Service to be Provided: Trauma Coaching / Trauma Support / Trauma Angel Support / Relationship Coaching / Family Mediation / Relationship Coaching / Mentoring / Retreat Prep or Sessions
   1. Scope of Services

      Naked Recovery Global Ltd provides trauma-informed coaching, coaching psychology, psychoeducational support, relationship coaching, mediation support, psychotherapy-informed interventions, and personal-development services.

      Services may incorporate evidence-based approaches drawn from coaching psychology, trauma-informed practice, attachment theory, nervous-system regulation, psychoeducation, communication frameworks, relational development, and psychotherapy-informed models.

      Services provided by Naked Recovery are not a substitute for:

      • emergency mental health care,
      • psychiatric services,
      • inpatient treatment,
      • crisis intervention,
      • medical diagnosis,
      • medication management,
      • legal advice,
      • acute psychological treatment requiring specialist psychiatric oversight.

      Clients acknowledge that they remain solely responsible for obtaining appropriate medical, psychiatric, legal, or emergency support where required. Naked Recovery reserves the right to recommend referral to appropriately qualified professionals where client needs fall outside the scope of the services provided.

   2. Emergency Mental Health Disclaimer

      Naked Recovery is not an emergency crisis service. Clients experiencing:

      • suicidal ideation,
      • psychosis,
      • mania,
      • severe dissociation,
      • domestic violence,
      • acute psychiatric instability,
      • risk of harm to self or others,
      • severe substance misuse,
      • or any other mental-health emergency,

      must immediately contact emergency services, a psychiatrist, doctor, crisis line, or local emergency mental health provider.

      Participation in any Naked Recovery program does not replace appropriate emergency or specialist mental health care.

   3. Trauma-Informed and Psychoeducational Methods

      Clients acknowledge that services may include:

      • psychoeducation,
      • nervous-system regulation strategies,
      • emotional processing exercises,
      • communication frameworks,
      • attachment-based exploration,
      • behavioural interventions,
      • mindfulness-based approaches,
      • somatic awareness practices,
      • and trauma-informed relational work.

      Clients voluntarily consent to participation in these approaches.

   4. Format of Sessions

      Telephone sessions or other format where such is agreed.

      Unless otherwise agreed, the client is responsible for telephoning the Naked Recovery team at agreed times. The Naked Recovery team are responsible for ensuring that they are available for consultation at agreed times.

      Length of Each Session: As agreed between Naked Recovery and the client.

   5. Initial Number of Sessions to be Provided

      To be agreed between Naked Recovery and the client and confirmed by Naked Recovery by email or written correspondence. Where no specific number of sessions are agreed, sessions will be provided on a session by session basis.

   6. Per Session Fee

      In accordance with Naked Recovery’s current per-session fee or fee for a program of sessions, or any other such fee as shall be agreed and notified to the client. Naked Recovery will confirm the fee in writing, usually by email, unless this is impractical.

   7. Number of Sessions for which Payment is Required in Advance

      To be agreed before coaching sessions commence.

2. Additional Sessions

   Unless a package of sessions has been purchased, Naked Recovery may agree to provide additional coaching sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions so provided and the per-session fee will remain the same as originally agreed except where Naked Recovery notifies the client in writing by letter or e-mail of a change to the Fee or to any other term or condition in accordance with the section in these terms and conditions headed “Variation of Terms and Conditions”.

3. Dates and Times of Sessions
   1. The date and time of the first session and all subsequent sessions will be agreed between Naked Recovery and the client by phone or email and confirmed by Naked Recovery by email or letter.
   2. Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.
   3. Couples work can be done individually or as a couple, as determined by the couple.
4. Payment Terms
   1. Fees can be paid online by debit or credit card using the Paypal payments system, Stripe payments system, by standing order or by bank transfer. Where receipts or invoices are requested by the client, they will be sent by e-mail unless otherwise requested.
   2. Trauma support packages online are usually paid upfront.
   3. Fees are payable in advance unless otherwise agreed.
   4. Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.
5. Between Sessions
   1. Naked Recovery may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving the outcomes of the Naked Recovery coaching.
   2. Where possible, clients are requested to submit any information requested by Naked Recovery relating to assignments at least 24 hours–72 hours before the coaching session when they are to be discussed. Naked Recovery will provide feedback on completed assignments during coaching sessions.
   3. The client may contact their assigned Trauma Angel by phone or e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment).
   4. Additional coaching can also be provided between sessions but there will be an additional charge for this (unless otherwise arranged). Naked Recovery will always advise a client in advance if the nature of a client’s contract is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.
   5. Clients may request additional sessions if they need to process trauma and their Trauma Angel can support them within their capacity.
6. Rearranging Sessions
   1. If a client needs to rearrange a coaching session, they should provide at least 24–72 hours notice. In exceptional circumstances your assigned Trauma Angel may need to rearrange a coaching session. In those instances 48 hours notice will be given to the client where practical.
   2. Where a client pays for sessions in advance, they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited.
7. Confidentiality

   Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else or where the team reserves the right to contact family members or parties close to clients if concerned for emotional or physical well-being of a client. We review cases of concern with our clinical supervisors.

   1. Clinical Supervision

      Clients acknowledge that practitioners may engage in confidential professional supervision, peer consultation, or case review for the purposes of:

      • ethical practice,
      • practitioner support,
      • safeguarding,
      • risk management,
      • professional development,
      • and quality assurance.

      Any such supervision will occur in accordance with applicable confidentiality and professional obligations.

   2. Safeguarding

      Naked Recovery reserves the right to take reasonable safeguarding action where there are concerns regarding:

      • serious risk of harm,
      • abuse,
      • neglect,
      • child welfare,
      • suicidality,
      • or serious mental-health deterioration.

      This may include contacting emergency contacts, healthcare providers, emergency services, or relevant authorities where reasonably necessary for safety purposes.

8. Refunds and Returns
   1. Returns policy for Coaching sessions
      1. Session-by-Session Coaching – this pertains to clients who purchase sessions one at a time.
      2. Any client who is dissatisfied with a particular coaching session that they have purchased, can ask for a full refund for that particular session and this will be given, provided that the request for a refund has been made within one week of completion of the singular coaching session.
      3. If the client has done all the work assigned to them and still felt no value was derived, the original fee received will be returned. No adjustments will be made in changes to foreign exchange rates.
      4. If the client has not done all the work assigned to them and want to quit coaching for their own personal reasons or for reasons covered under Section 9 Early Termination, a full refund will be given only at the discretion of Naked Recovery and once an administration fee and Paypal processing fee has been deducted (this amounts to between 5–15%). No adjustments will be made in changes to foreign exchange rates. Naked Recovery reserves the right to convert the coaching already provided pro rata at standard hourly rates and issue a refund less the hours spent on coaching to reflect the total value the Naked Recovery Angels spend on the coaching.
   2. Electronic Products
      1. If you are not 100% satisfied with your purchase, we will be happy to accept a return for up to 14 days from the purchase date for a full refund. (Electronic products will be refunded up to 5 days after the purchase date, provided there is sufficient evidence to show they have not been downloaded.) Products must be in the condition you received them and include the original packing slip. We highly recommend you return the product using a tracking number. All transactions are conducted in United States Dollars (USD), and no adjustments for changes in foreign exchange rates will be made.
      2. Return Policy for Online Products

         Luminous Ltd. does NOT issue refunds after online products have been downloaded and delivered to the client, who is responsible for understanding the terms and conditions upon purchasing from our site. However if a client finds a functional error in an online product, they can contact us using the contact form on our website and we will rectify any errors and provide the corrected online product to the customer within 48 hours. The notification of error in relation to an online product needs to be made by the customer within 2 weeks of receipt of the online product.

         If you have any questions about this information, please feel free to contact our team and we will be in touch within 48 hours.

      3. Return Policy for Physical Products

         If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

         Please note: Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

         The cost of returning the item to us is your responsibility.

         Delivery charges are only refundable where goods are faulty and a refund is made.

         We recommend that customers return goods for refund or exchange using Parcel2Go.com, a reputable online parcel delivery company offering a wide range of UK and international courier services.

         Returns address:
         Naked Recovery
         5 Cardinals Close
         Bexhill on Sea
         East Sussex TN40 2QJ
         United Kingdom

         All returns are inspected to ensure that the item has not been used, and are refunded within 30 days of cancellation. Your card is refunded to the full amount, but any additional shipping charges are non-refundable.

         If you have any questions about this information, please feel free to contact us on the Contact Us page on this website.

         The process of refunds and exchanges:

         • Refunds are usually processed within 14 days of receipt, however please allow up to 30 days for the money to appear on your statement.
         • Refunds are processed according to the original method of payment. When this is not viable, refunds are given to you in the form of a cheque.

         By commencing this program, you agree to provide a testimonial in writing or video if satisfied with the program.

         Naked Recovery Online and our associated website programs and live retreats of all descriptions require payment to secure your placement. After a confirmation has been emailed to you, a courtesy hold requires payment within 5 working days to secure the reservation. For places that have a waiting list, a 24 hour courtesy hold will be offered.

   3. Live Event and Retreat Cancellation

      It is your responsibility to read and understand our cancellation policy before making a reservation to attend any of our live events or retreats.Naturally, no one books with the intention of cancelling or postponing their retreat, but unexpected things do happen, so please purchase travel cancellation insurance once you have made your reservation.

      Definitions
      “Cancellation” is defined as not attending your scheduled Retreat or Live Event or Online Program, including postponing or rescheduling.
      “You” refers to the guest booking a retreat of any description by Naked Recovery Online and our associated websites.
      “We” refers to Naked Recovery Online and our associated websites, including Naked Recovery, and Naked Marriage Online.

      Travel and Cancellation Insurance for Live Events and Retreats
      To join any of our live events or retreats, we strongly recommend that you purchase your own Travel Insurance. Please be sure that your insurance policy covers you for all relevant ACTIVITIES you will be engaging upon on your retreat & TRIP CANCELLATION. Depending on the policy and conditions, travel cancellation insurance will pay for some or all cancellation fees. With most agencies, insurance must be purchased within 14 days of making your reservation.

      Re-scheduling
      You can reschedule your live event, retreat or participation in any of our Online Supported programs for any available time within 2 years from the purchase date, subject to availability with a minimum of 14 days notice (as much notice as possible is appreciated). In the event that you provide less than 14 days notice you may forfeit your service without refund. Please refer to our guest cancellation policy. An additional surcharge may be payable in the event that costs of delivering the service have increased, such as for example in the event that accommodation costs have increased if part of your package. In the event that we have incurred significant fees such as accommodation, flights or other associated costs to deliver the service you purchased, then these costs will be deducted from your payments. Thus you may need to pay an additional surcharge for the service to be delivered at a later time.

      Guest Cancellation Policy
      We do not offer refunds for any reason. A portion of your payment may be used as credit for another retreat, live event or online program to be taken within two years of your original start date. We will also gladly transfer your credit to another guest. If you cancel your participation, depending on when you cancel, cancellation penalties may apply. Fees are determined using the following schedule:

      • 90 days before event: If you cancel more than 90 days before your retreat start date, 100% of your payment may be applied to another Retreat, Live event or Online Supported Program.
      • 60–89 days: If you cancel 60–89 days before your Retreat, Live event or Online Supported Program start date, 75% of your payment may be applied to another Retreat, Live event or Online Supported Program. You will forfeit 25% of the fees you paid.
      • 15–59 days: If you cancel 15–59 days before your Retreat, Live event or Online Supported Program start date, 40% of your payment may be applied to another Retreat, Live event or Online Supported Program. You will forfeit 60% of the fees you paid.
      • 14 days or less: If you cancel 14 days or less before your retreat start date, you will forfeit your entire payment.

      Exceptions to our policy cannot be made for any reason. We do not offer credit for a guest arriving late or leaving early. You must submit your signed Participant Agreement form within one week of booking or 90 days prior to your Retreat, Live Event or Online Program start date, whichever comes first. Guests who fail to do so, may be subject to an automatic cancellation and the above policy will apply.

      If you paid for our flights to travel to you: These travel costs are non-refundable in all instances unless appropriate travel insurance was purchased allowing for refunds and cancellations.

      Naked Recovery Online and our Associated Website Retreats and Live Events Cancellation Policy
      In the event that Naked Recovery Online or one of our associated websites need to cancel an event for any reason, you may transfer your full retreat payment to another retreat, or you may request a refund of your payment to us, constituting a full settlement. Naked Recovery Online and our associated websites will not be held responsible for your expenses incurred in preparation for any cancelled retreat or live event, such as airline tickets, loss of work, and/or other costs associated with preparing for your trip.

   4. Emotional and Psychological Risk Acknowledgement

      Clients acknowledge that retreats, live events, intensives, workshops, and immersive programs may involve:

      • emotional discomfort,
      • psychological activation,
      • interpersonal challenge,
      • trauma-related responses,
      • emotional vulnerability,
      • fatigue,
      • relational distress,
      • and temporary increases in stress or emotional intensity.

      Clients voluntarily participate with full awareness of these risks and accept responsibility for monitoring and managing their own physical, emotional, and psychological wellbeing.

      Clients agree to seek appropriate medical or mental health support where necessary.

9. Mediation Terms and Conditions
   1. Purpose and Scope of Mediation
      1. This is a therapeutic mediation process, which combines traditional mediation with trauma-informed, psychoeducational support to facilitate meaningful, emotionally safe communication.
      2. The mediator facilitates constructive dialogue to help participants reach mutually acceptable agreements, while also supporting emotional regulation and interpersonal skill-building.
      3. Mediation is a voluntary, confidential process. Either party may withdraw at any time.
      4. The mediator does not provide legal advice or therapy, but may use therapeutic tools and techniques to support the mediation process.
   2. Neutrality and Impartiality
      1. The mediator remains neutral and does not advocate for, diagnose, or take sides with either party.
      2. Allegations that neutrality constitutes harm will be addressed through clarification. Continued insistence on partiality may result in termination of the mediation process.
   3. Conduct During Sessions
      1. Parties agree to conduct themselves respectfully and to listen actively without dominating or interrupting.
      2. Aggressive behavior, emotional outbursts, or controlling tactics are not permitted.
      3. The mediator reserves the right to pause or end a session if conduct compromises the process or psychological safety of those present.
   4. Psychological and Emotional Disclosures
      1. Participants may name emotional challenges but must not use psychological labels (e.g., trauma, PTSD, etc.) to assert authority or control the process.
      2. The mediator is trained in trauma-informed care and may support emotional containment, but does not provide clinical mental health diagnosis or treatment.
      3. When emotional dysregulation interferes with the process, the mediator may recommend individual support or refer the party to an appropriate professional.
   5. Safety and Emotional Boundaries
      1. “Safety” is defined as physical or emotional harm that is imminent and significant.
      2. Feeling discomfort, challenged, or emotionally activated is not in itself unsafe.
      3. Misuse of safety language to control the dialogue or silence others may lead to termination of the session.
   6. Confidentiality
      1. Mediation is confidential, including both joint and individual sessions, except where disclosure is required by law.
      2. The mediator may not be subpoenaed to testify in court regarding what was said in mediation.
      3. No session may be recorded without written agreement from both parties and the mediator.
   7. Communication Between Sessions
      1. Direct contact with the mediator between sessions must remain logistical and brief.
      2. Long emotional emails or attempts to process outside of scheduled time will not be responded to.
      3. Any concerns must be brought to the next scheduled session or booked debrief.
   8. Individual Therapeutic Mediation Sessions
      1. As part of the therapeutic mediation model, the mediator may meet with each party individually to:
         • Address personal regulation or resourcing needs
         • Provide psychoeducation (e.g., nervous system education, boundaries)
         • Teach Nonviolent Communication (NVC) or other skills to improve future sessions
      2. These sessions are not therapy. They are psychoeducational, regulatory, and skills-based.
      3. All individual work will be focused on enabling better mediation outcomes, not on influencing the mediator’s view or decisions.
      4. Content from individual sessions is confidential and will not be shared with the other party unless consent is given, or unless there is risk of serious harm.
   9. Trauma-Informed Check-Ins
      1. The mediator may offer short solo check-ins or debriefs to help contain emotions, clarify processes, or manage expectations.
      2. These check-ins are optional, limited in time, and do not involve processing grievances about the other party outside of mediation structure.
      3. Repeated misuse of check-ins to bypass mediation agreements or assert influence will result in them being discontinued.
   10. Mediator Authority
       1. The mediator has full discretion to manage time, communication structure, and pacing of sessions to ensure psychological safety and progress.
       2. These check-ins are optional, limited in time, and do not involve processing grievances about the other party outside of mediation structure.
       3. Mediation may be suspended or terminated if the process becomes destructive, coercive, or no longer productive.
10. Couples Therapy

    The purpose of couples therapy is to support two individuals in exploring, understanding, and improving their relationship. The practitioner facilitates this process through evidence-based frameworks that may include psychotherapeutic, psychoeducational, and coaching-based methods.

    1. The Practitioner’s Role

       The practitioner’s role is to:

       • Provide a safe, structured, and supportive environment for both partners.
       • Facilitate communication, insight, and growth.
       • Offer tools and education for emotional regulation, needs awareness, and relational repair.

       The practitioner does not act as a legal advisor, mediator, or arbitrator, and does not guarantee reconciliation or separation outcomes.

    2. Structure and Format
       • Sessions typically include both joint and individual sessions with each partner.
       • Individual sessions allow each partner to explore personal patterns, triggers, and trauma responses that may affect the relationship.
       • The inclusion of individual sessions forms part of the standard couples therapy framework and is not considered a separate or secret process.
       • The frequency and format of sessions are agreed at the start and may be adjusted based on therapeutic need
    3. Confidentiality
       • Confidentiality is maintained in accordance with professional ethical standards.
       • Information disclosed by one partner individually is not shared with the other without explicit consent, except when required by law or when there is risk of serious harm.
       • The practitioner reserves the right to break confidentiality if:
         • There is risk of harm to self, others, or a child.
         • There are safeguarding or child-protection concerns.
         • Disclosure is legally mandated (e.g., by court order).
       • In the event that confidentiality must be broken, the practitioner will, wherever possible, inform the client(s) before doing so.
    4. Ethical Boundaries and Neutrality
       • The practitioner will act with fairness and impartiality while the couples framework is active.
       • If the relationship dissolves and one partner continues individually, the joint work is deemed formally concluded.
       • The practitioner will not continue working with both partners separately in an ongoing capacity to avoid conflicts of interest.
    5. Ethical Boundaries and Neutrality

       Once joint couples work formally concludes, any ongoing individual work shall be governed by a separate practitioner-client relationship and separate confidentiality obligations.

       Naked Recovery reserves the right to decline ongoing work with either party where conflicts of interest, ethical concerns, or clinical considerations arise.

    6. Safeguarding and Duty of Care
       • The practitioner holds a duty of care to all parties and to any children impacted by the process.
       • The welfare of children takes precedence in situations of conflict or potential harm.
       • Where appropriate, the practitioner may refer clients to legal, medical, or psychological professionals for specialist support.
    7. Fees, Cancellations, and Rescheduling
       • Fees are payable monthly in advance as per the agreed package.
       • A minimum of 72 hours’ notice is required to cancel or reschedule a session.
       • Sessions cancelled with less than 72 hours’ notice will be charged in full.
       • The program can be paused or terminated with one month’s written notice by either party.
       • Refunds are not provided for unused sessions, except in cases of practitioner illness or emergency.
    8. Professional Conduct and Communication
       • Both partners agree to engage respectfully and refrain from hostile, aggressive, or abusive communication towards each other or the practitioner.
       • The practitioner reserves the right to pause or terminate the program if communication becomes hostile, unsafe, or ethically inappropriate.
       • Contact outside sessions should be limited to logistical or wellbeing matters via email, WhatsApp, or other agreed channels.
    9. Dual Relationships and Conflicts of Interest
       • The practitioner will not engage in any dual or conflicting roles with either party (e.g., legal advisor, mediator, or friend).
       • Once the couple’s work concludes, the practitioner will not take on the other partner as an individual client without express consent and ethical review.
    10. Scope of Practice
        • The practitioner operates within a coaching psychology and trauma-informed coaching framework, not as a psychiatrist or medical doctor.
        • Diagnosis, medication management, and legal advice fall outside the practitioner’s scope.
        • Clients may be referred to appropriate professionals if clinical or legal intervention is required.
    11. Confidentiality of Records
        • Notes and records are maintained securely and confidentially in accordance with data-protection regulations.
        • Clients have the right to access their personal information by written request.
        • Records are stored for a minimum of seven years before secure deletion.
11. Early Termination

    1. In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour or a lack of commitment by the client, actual or potential conflict of interest, or other reasons, Naked Recovery can decide to terminate the service to the client early or refuse or be unable to provide further trauma coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Naked Recovery or the assigned Trauma Angel where practicable. If a coaching package was provided at reduced rates, Naked Recovery reserves the right to convert the coaching already provided pro-rata at standard hourly rates and issue a refund less the hours spent on coaching to reflect the total value the Naked Recovery Angels spend on the coaching. Refunds will be given less an administration fee of between 5–15% which covers the Paypal processing fee as well as the administrative fee of processing the refund. No adjustments will be made in changes to foreign exchange rates.

    2. The client is entitled to terminate the service early at any time by giving written notice by email or letter. Such notice will take immediate effect as soon as it is received by Naked Recovery or the assigned Trauma Angel. In such a circumstance the client will be entitled to a full refund for any standard coaching sessions already paid for but not yet provided to the client. If a coaching package has been provided at a discount whereby standard coaching rates have been discounted, Naked Recovery reserves the right to convert the coaching already provided pro rata at standard hourly rates and issue a refund less the hours spent on coaching to reflect the total value the Naked Recovery Angels spend on the coaching.

12. Responsibilities

    The Naked Recovery team and all of the highly trained Trauma Angels will seek to enable the client to improve their quality of life, heal from their trauma and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life. Naked Recovery has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or business or to achieve their desired outcomes or goals.

    1. No Guarantee of Outcomes

       Naked Recovery does not guarantee:

       • relationship reconciliation,
       • relationship preservation,
       • emotional recovery,
       • symptom resolution,
       • behavioural change,
       • trauma resolution,
       • business outcomes,
       • psychological outcomes,
       • personal growth outcomes,
       • or any specific timeframe for improvement.

       Outcomes depend on numerous factors outside the control of Naked Recovery, including client participation, external circumstances, psychological readiness, relational dynamics, health factors, and personal responsibility.

13. Limitation of Liability

    1. Naked Recovery shall only be responsible for direct losses that result from our failure to comply with these terms of business and our liability shall be limited to 100% of all payments made to us under this Agreement.

    2. Naked Recovery shall not be responsible for indirect losses that result from our failure to comply with these terms of business including, but not limited to, losses that fall into the following categories:

       • loss of income or revenue;
       • loss of business;
       • loss of anticipated savings; or
       • loss of data.
    3. However, nothing shall limit in any way our liability for any matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
14. Events Outside Our Control

    We will not be liable or responsible for any failure to provide services, under these terms of business that are caused by events outside our reasonable control including any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

    • strikes, lock-outs or other industrial action; or
    • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
    • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
    • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
    • impossibility of the use of public or private telecommunications networks; or
    • if a client has failed to disclose vital information during any sessions or lied during sessions.
15. Full Disclosure
    1. Full Disclosure and Client Responsibility

       Clients acknowledge that the effectiveness and safety of services may depend upon accurate and honest disclosure of information relevant to:

       • emotional wellbeing,
       • psychiatric history,
       • trauma history,
       • risk factors,
       • medication,
       • substance use,
       • relationship dynamics,
       • and personal safety.

       Failure to disclose material information may impair Naked Recovery’s ability to provide appropriate support and may materially affect outcomes.

       This is particularly important within mediation where couples had a tumultuous marriage where their individual needs were often at war with each other, but believe they can have an amicable divorce or separation. Honesty is important so the Mediator is aware of challenges and can assess whether mediation is suitable. The principles of successful mediation are as follows:

       • Voluntary Participation: Both parties willingly engage in the process, understanding that participation is a choice, not an obligation. If either party tries to force the other party to participate or mandates participation, mediation will likely fail.
       • Mutual Respect: Each person’s voice, experiences, and boundaries are acknowledged and treated with dignity, even in disagreement.

       Emotional Safety: The environment supports emotional expression without fear of retaliation, judgment, or coercion.

       • Self-Determination: Each party retains autonomy and agency over their decisions; no one is compelled to accept outcomes they haven’t agreed to. Our Mediators also cannot instruct anyone to do anything or compel anyone in the process to adhere to any rules. This approach is more suitable for a legal process.
       • Balanced Power Dynamics: The facilitator actively monitors and supports equity in the conversation, ensuring that no one dominates or manipulates the process.
       • Transparent Communication: Honest, clear, and direct dialogue is encouraged, with space to clarify misunderstandings or misinterpretations.
       • Neutral Facilitation: The therapist/mediator remains impartial, supporting both parties without taking sides or enforcing outcomes.
       • Future-Focused Problem Solving: The emphasis is on finding workable solutions and creating forward momentum, rather than staying stuck in the past.
       • Collaborative Mindset: Both parties must be willing to listen, reflect, and negotiate in good faith, seeking outcomes that are sustainable and fair.
       • Confidentiality and Professional Boundaries: The mediator holds a safe space and maintains clear ethical boundaries to protect the process and both participants.
16. Intellectual Property Rights

    During the term of these terms of business and whilst providing the services, we will prepare or produce certain materials, including in hard copy and electronic form. Unless otherwise agreed the materials and intellectual property rights in those materials (including, but not limited to any copyright, patents, know-how, trade secrets, trademarks, trade names, design right, get-up, database rights) shall remain the ownership of Naked Recovery.

    All intellectual property, including but not limited to course materials, program structures, frameworks, models, assessments, recordings, written content, videos, diagrams, templates, trademarks, brand names, trade dress, and any other proprietary information or materials (“Intellectual Property”) made available through Naked Recovery Global Ltd, its brands (including Naked Divorce, Naked Marriage, Naked Recovery, and Naked Growth), and its representatives are and shall remain the exclusive property of Adele Theron and Naked Recovery Global Ltd.

    Participation in any program, course, session, or service does not grant or transfer any rights, title, or interest — whether expressed or implied — in the Intellectual Property. All materials and concepts are provided solely for personal and non-commercial use by individual clients or participants.

    You expressly agree that you shall not, under any circumstances:

    • Copy, reproduce, distribute, transmit, display, perform, publish, license, modify, adapt, translate, reverse-engineer, decompile, or otherwise exploit any portion of the Intellectual Property in any form or by any means, for any commercial or educational purpose, without the prior written consent of Adele Theron or Naked Recovery Global Ltd.
    • Develop, train, or author any program, workshop, application, product, service, or digital platform — whether for profit or otherwise — that is based in whole or in part on the Intellectual Property, methodologies, schemas, frameworks, or models learned through Naked Recovery Global Ltd.
    • Represent or imply that any derivative work, app, or course created by you is endorsed, associated with, or derived from Naked Recovery Global Ltd unless an explicit licensing or joint-venture agreement is executed in writing and signed by both parties.

    Any unauthorised use, reproduction, or adaptation of the Intellectual Property constitutes a breach of contract and intellectual property infringement under applicable copyright, trademark, and trade-secret laws. Naked Recovery Global Ltd reserves the right to pursue injunctive relief, damages, and recovery of legal costs to the fullest extent permitted by law.

    By accessing or participating in any Naked Recovery Global Ltd service, program, or material, you acknowledge and agree to be bound by this Intellectual Property and Prohibited Use Clause.

    1. Recording and Artificial Intelligence Restrictions

       Clients may not:

       • record,
       • transcribe,
       • reproduce,
       • distribute,
       • upload,
       • scrape,
       • train artificial intelligence systems upon,
       • commercially exploit,
       • or repurpose

       any session content, retreat content, educational material, frameworks, recordings, written materials, videos, methodologies, or intellectual property belonging to Naked Recovery Global Ltd without prior written consent.

       Unauthorised use constitutes breach of contract and intellectual-property infringement.

    2. Digital and Online Services

       Clients acknowledge that online services, digital assessments, educational tools, automated materials, electronic communications, and online programs are provided for psychoeducational and coaching purposes only and do not constitute medical diagnosis, emergency care, or psychiatric treatment.

       Naked Recovery makes reasonable efforts to maintain secure digital systems but cannot guarantee uninterrupted access to online platforms, websites, or communications systems.

    3. Educational Content Disclaimer

       Any books, videos, podcasts, social-media content, online materials, educational products, assessments, or digital resources provided by Naked Recovery are intended for informational and educational purposes only and do not establish a therapeutic, coaching, mediation, or practitioner-client relationship unless expressly agreed in writing.

17. Governing Law and Jurisdiction

    This Agreement and all services provided by Naked Recovery Global Ltd are governed exclusively by the laws of England and Wales.

    All services are deemed to be delivered within England and Wales regardless of the client or therapist’s physical location at the time services are accessed.

    The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, complaint, proceeding, or legal matter arising directly or indirectly from services provided by Naked Recovery Global Ltd and Naked Recovery Ltd.

    Clients expressly waive any right to bring proceedings in any other jurisdiction.

18. Referrals

    Naked Recovery reserves the right to recommend the services of other institutions or professionals if appropriate to your outcomes. These services are offered without liability, obligation or redress to our company or ourselves.

19. Referees

    On occasion Naked Recovery will ask clients to put forward a testimonial or act as a referee for the business to be used in different formats, such as on the website or advertising campaign. This will only happen with your permission and after you have signed an agreement to that effect.

20. Advice

    Naked Recovery gives advice in best faith. It will be the client’s decision to accept guidance. Naked Recovery therefore cannot accept responsibility for the consequences of such decisions. If the team feels a client’s life is in danger, they reserve the right to contact family members to ensure client safety first and foremost.

21. Feedback

    Feedback about the service is welcomed and can be given during a coaching session or by writing to Naked Recovery at:

    5 Cardinals Close
    Bexhill on Sea
    East Sussex TN40 2QJ
    United Kingdom

    OR by contacting us on the Contact us page.

22. Variation of Terms and Conditions

    Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both Naked Recovery and the client and confirmed by Naked Recovery in writing by email or letter. In other cases, Naked Recovery may change any of these terms or conditions including the per-session fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter.