We recognise the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information (your name, email, and other details) you provide to us and to assist you in making informed decisions when using Naked Recovery Online (www.nakedrecoveryonline.com) or any of our associates web services which currently include Naked Divorce (www.nakeddivorce.com), and Naked Marriage Online (www.nakedmarriageonline.com).
This policy will be continuously assessed against new technologies, business practices and our customers’ needs.
When you visit any of our associated websites you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.
1. Personal Information
When you register for any of our products, services or newsletters you will provide us with information about yourself. This information is almost always includes your name and email. We may also request additional information to help us deliver more relevant content to you, and improve the customer experience you receive.
Credit Card Information:
If you choose to avail of our services, you may need to give personal information and authorisation to obtain information from various credit services. For example, you may need to provide the following information: -Name -Mailing address -Email address -Credit card number -Name on credit card -Credit card billing address - Business and home phone number, etc.
Naked Recovery Online and our associated websites do not and will not hold or store your credit card or billing information on our website.
If you choose to correspond with us through email, we may retain the content of your email messages together with your name, email address and our responses. We provide similar protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
2: Website use information
Naked Recovery Online and our associated websites only contact individuals who specifically and implicity request that we do so.
This might include (but is not limited to);
• Signed up to receive a free newsletters
• Request the download of information product
• Receive information about an upcoming service or event
• Purchased one of our products or services, or
• Requested results of an online Test or Report
Contact us page
In some cases you have contacted us through the Naked Recovery Online and our associated websites, via our social media Contact us page, or via an event.
All of this information is provided to us by you. This information is used purely to respond to your enquiry, question or feedback. We do not sign you up to any newsletters and once the request has been completed by our team, the information is archived in our email system.
Naked Recovery Online and our associated websites does not hold or store your credit card or billing information on our website.
Emergency contact information
Naked Recovery Online and our associated websites reserve the right to request emergency contact information and to contact the person(s) we have on file if we have concern for your safety.
We provide information and data to law enforcement as and when requiried to do so by law.
Data you enter during any online programme provided by any of our services is secured on our server. You can access the information using your computer or mobile device to update your course details at any time. The information is also available to print day by day or all in one go.
All of this information is provided to us by you and is used by our coaching team to periodically review that you are being taken care of, on track and to reach out to see if there is anything you require.
We use an in-house custom bespoke online coaching solution. No external organisation, tool, or solution is used to store your data. The data you enter is recorded on our private database and that is not shared with any external organisations.
We do not sell, exchange, or release your personal information (name, e-mail address, mailing address, credit data, etc.)
Your information is not shared with any other third party or company outside of billing and shipping purposes unless we have a concern for your personal safety or the safety of anyone else.
You can request your data to be deleted at any time.
Please note if request us to delete this data it cannot be reversed. All data will be lost, and you will no longer have access to it, because it will not exist.
For data removal please contact us. Please use the contact us form on our website or call one of our offices. Please give us 7 days to action your request. Note this action cannont be reversed.
If you do not wish to receive cookies, or want to be notified of when they are placed, you may set your web browser to do so, if your browser so permits.
Naked Recovery Online and all our associated websites are GDPR compliant as of 25 March 2018 inline with European legislation.
This includes (but is not limited to);
• We only email those that explicitly have asked us to do so
• We only hold and use data for the specific purpose of improving the service we deliver to you
• We take all reasonable measures to ensure that any partner we may work with is also GDPR compliant
• We do not store your data indefinitely
• Data we request is only done so to improve the service we deliver, including improving our communication to you
• Customers can request the deletion of their data at any time. Please note this might impair or prevent the service we can provide or offer to you.
• All customers can request details of their data at any time, and without cost to them. It will be delivered within the legal requirement of one month.
This policy may be changed at any time at Naked Recovery Online and our associated websites discretion.
This document will be kept up-to-date and is always easily accessible from all our associated websites including access via the 'footer' that appears on most of our web pages.
You may also send a letter to:
Naked Recovery Headquarters
42 Old Hertford Road, Hatfield, Hertfordshire, AL9 5EY, United Kingdom