Policies – 21 Day Programme – T&Cs | The Naked Divorce
21 Day Programme:
Terms and Conditions
The Terms and Conditions below apply to all coaching and support provided by Luminous Limited trading as Naked Divorce (“Naked Divorce”) to any individual and client. They MUST be signed prior to commencing coaching.
Terms & Conditions:
The terms ‘coaching’ and ‘divorce angel’ are here used and cover divorce support to clients and where applicable includes mentoring or supervision services provided for other divorce angels and coaches.
In return for the fees payable by the client (or by a third party on their behalf), Naked Divorce agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).
The date that the first divorce support session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Naked Divorce on email@example.com to discuss any concerns and see if they can be resolved before the first divorce support session.
Participation by any individual in the first divorce support session constitutes acceptance of these terms and conditions.
1. Service to be provided: Divorce Coaching/ Divorce support/ Divorce Angel support/ Relationship Coaching/ Family Mediation/ Relationship Counselling/ Mentoring/ Supervision
1.1 Format of Sessions: Telephone sessions or other format where such is agreed.
Unless otherwise agreed, the client is responsible for telephoning the Naked Divorce team at agreed times. The Naked Divorce team are responsible for ensuring that they are available for consultation at agreed times.
1.2 Length of Each Session: As agreed between Naked Divorce and the client.
1.3 Initial Number of Sessions to be provided: To be agreed between Naked Divorce and the client and confirmed by Naked Divorce by email or written correspondence. Where no specific number of sessions are agreed, sessions will be provided on a session by session basis.
1.4 Per Session Fee: In accordance with Naked Divorce‘s current per-session fee or fee for a programme of sessions, or any other such fee as shall be agreed and notified to the client. Naked Divorce will confirm the fee in writing, usually by email, unless this is impractical.
1.5 Number of sessions for which payment is required in advance: To be agreed before coaching sessions commence.
2. Additional Sessions
Unless a package of sessions has been purchased, Naked Divorce may agree to provide additional coaching sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions so provided and the per-session fee will remain the same as originally agreed except where Naked Divorce notifies the client in writing by letter or e-mail of a change to the Fee or to any other term or condition in accordance with the section in these terms and conditions headed “Variation of Terms and Conditions”.
3. Dates and Times of Sessions
3.1 The date and time of the first session and all subsequent sessions will be agreed between Naked Divorce and the client by phone or email and confirmed by Naked Divorce by email or letter.
3.2 Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.
4. Payment Terms
4.1 Fees can be paid online by debit or credit card using the Paypal payments system, by standing order or by bank transfer. Where receipts or invoices are requested by the client, they will be sent by e-mail unless otherwise requested.
4.2 Divorce support packages online are usually paid upfront.
4.3 Fees are payable in advance unless otherwise agreed.
4.4 Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.
5. Between Sessions
5.1 Naked Divorce may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving the outcomes of the Naked Divorce coaching.
5.2 Where possible, clients are requested to submit any information requested by Naked Divorce relating to assignments at least 24 hours before the coaching session when they are to be discussed. Naked Divorce will provide feedback on completed assignments during coaching sessions.
5.3 The client may contact their assigned Divorce Angel by phone or e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment).
5.4 Additional coaching can also be provided between sessions but there will be an additional charge for this (unless otherwise arranged). Naked Divorce will always advise a client in advance if the nature of a client’s contract is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.
6. Rearranging Sessions
6.1 If a client needs to rearrange a coaching session, they should provide at least 24 hours notice. In exceptional circumstances your assigned Divorce Angel may need to rearrange a coaching session. In those instances 48 hours notice will be given to the client where practical.
6.2 Where a client pays for sessions in advance, they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited.
Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else or where the team reserves the right to contact family members or parties close to clients if concerned for emotional or physical well-being of a client. We review cases of concern with our clinical supervisors.
8. Refunds and Returns
8.1 Returns policy for Coaching sessions
8.1.1 Session-by-Session Coaching – this pertains to clients who purchase sessions one at a time
8.1.2 Any client who is dissatisfied with a particular coaching session that they have purchased, can ask for a full refund for that particular session and this will be given, provided that the request for a refund has been made within one week of completion of the singular coaching session.
8.1.3 If a client obtains a refund for a session in accordance with this clause, then the client and Naked Divorce each have the option to terminate this contract immediately, confirming such termination by email or letter.
8.1.4 Pre-purchased Coaching Packages – this pertains to clients who purchase coaching packages bought in advance which have been discounted at a special rate for a bulk purchase.
8.1.5 If the client has done all the work assigned to them and still felt no value was derived, the original fee received will be returned. No adjustments will be made in changes to foreign exchange rates.
8.1.6 If the client has not done all the work assigned to them and want to quit coaching for their own personal reasons or for reasons covered under Section 9 Early Termination, a full refund will be given only at the discretion of Naked Divorce and once an administration fee and Paypal processing fee has been deducted (this amounts to between 5-15%). No adjustments will be made in changes to foreign exchange rates. Naked Divorce reserve the right to convert the coaching already provided pro rata at standard hourly rates and issue a refund less the hours spent on coaching to reflect the total value the Naked Divorce Angels spend on the coaching.
8.3 Electronic Products
8.3.1 IF YOU ARE NOT 100% SATISFIED WITH YOUR PURCHASE, WE WILL BE HAPPY TO ACCEPT A RETURN FOR UP TO 14 DAYS FROM THE PURCHASE DATE FOR A FULL REFUND. (ELECTRONIC PRODUCTS WILL BE REFUNDED UP TO 5 DAYS AFTER DATE OF PURCHASE PROVIDED THEY HAVE NOT BEEN DOWNLOADED AND THERE IS SUFFICIENT EVIDENCE TO SHOW THAT THEY HAVE NOT BEEN DOWNLOADED.) PRODUCTS MUST BE IN THE CONDITION YOU RECEIVED THEM AND INCLUDE THE ORIGINAL PACKING SLIP. WE HIGHLY RECOMMEND YOU RETURN THE PRODUCT USING A TRACKING NUMBER. ALL TRANSACTIONS ARE CONDUCTED IN UNITED STATES DOLLARS (USD) AND NO ADJUSTMENT FOR CHANGES IN FOREIGN EXCHANGE RATES WILL BE MADE.
8.3.2 Return Policy for Online Products:
Luminous Ltd do NOT issue refunds after online products have been downloaded and delivered to the client, who is responsible for understanding the terms and conditions upon purchasing from our site. However if a client finds a functional error in an online product, they can contact us using the contact form on our website and we will rectify any errors and provide the corrected online product to the customer within 48 hours. The notification of error in relation to an online product needs to be made by the customer within 2 weeks of receipt of the online product.
If you have any questions about this information, please feel free to contact our team and we will be in touch within 48 hours.
8.3.3 Return Policy for Physical Products:
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.